ASSESS

We identify technology, training, and processes to take your service team to the next level.

Analyze

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

IMPLEMENT

OUR SERVICES

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance

PLAN

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TESTIMONIALS

DPS, Inc uses surveys, interviews, and observation to conduct a comprehensive service audit.

“DPS, Inc delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

DPS, Inc monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Once we have executive buy-in, we oversee the implementation process from start to finish.

SEASONED PROS